Our Commitments To You

Alphatrad Worldwide Ltd respects and protects the privacy of individuals whose personal data we process, whether through our website or as a data processor for our customers. We are committed to compliance with Regulation (EU) 2018/1725 (when acting for EU institutions) and other applicable data protection laws. Individually identifiable information about you is not disclosed to third parties without your consent or the explicit instructions of our customers, as explained in this Privacy Policy (“Privacy Policy”).

Who We Are

Alphatrad Worldwide Ltd, managed by Dr. Michele Esposito, is a professional translation and localization agency based at No. 2, Sardinia, Censa Spiteri Street
Dingli DGL 1060, Malta, with an additional office at Via Salvatore Tramontano, 2, 84014, Nocera Inferiore (SA), Italy. For data protection inquiries, contact our Data Protection Contact Point:

Dr. Michele Esposito
Email: michele@alphatrad.net
Phone: (+356) 27-781-900
Website: https://www.alphatrad.net

Our Role as a Data Processor

When providing services to our customers, such as EU institutions or other organizations, Alphatrad Worldwide Ltd acts as a data processor, processing personal data solely on documented instructions from the data controller (e.g., our customers), in accordance with Article 29 of Regulation (EU) 2018/1725 (where applicable) and contractual agreements. This includes translation, proofreading, and localization of sensitive data, such as legal, financial, or administrative documents, while ensuring the confidentiality and integrity of customer data.

Personal Information We Process

Personal information is data such as your name, birth date, email, or mailing address that can uniquely identify you. We process personal data in two contexts:

• For Website Users: You can browse our website without providing personal information. To access services (e.g., translation services, order placement), we may collect your name, address, telephone number, email address, and credit card details (for invoicing, processed securely by a third-party partner using AES-256 encryption). This data is used solely for the purpose requested, such as service delivery or responding to inquiries.
• For Customer-Related Processing: We process personal data as instructed by our customers, which may include names, contact details, financial data, or other identifiers in documents. The purposes are limited to translation, proofreading, and localization, with processing based on the contract with the customer and compliance with applicable data protection laws.

Credit card information is processed by a third-party partner using secure servers and encryption, and neither Alphatrad nor the partner stores, uses, or shares this data for other purposes.

Your Data Subject Rights

Under Regulation (EU) 2018/1725 (where applicable) and other data protection laws, you have the right to:

• Ask for a copy of your personal information (Access).
• Ask for your personal information to be corrected or updated (Rectification).
• Ask us to remove your personal information from our records (Erasure).
• Request restriction of processing in specific cases (Restriction).
• Request your data in a structured, machine-readable format (Data Portability).
• Object to processing for specific reasons (Objection).

To exercise these rights, contact us at michele@alphatrad.net. We will verify your identity, coordinate with our customers (as controllers) for customer-related data, and respond within one month, extendable for complex requests. Alphatrad Worldwide Ltd uses reasonable efforts to facilitate these rights in compliance with customer instructions.

Information Sharing and Disclosure

Alphatrad Worldwide Ltd will not sell or rent your personal information to anyone. We share personal data only under the following conditions:

• With Consent: For website users, personal data may be shared with partners (e.g., for service delivery) only with your consent, which can be granted via opt-out mechanisms.
• Customer Sub-Processors: For customer-related data, sub-processors (e.g., freelance translators) are used only with the customer’s prior written authorization, as per contractual agreements. Sub-processors are bound by confidentiality agreements and operate within the European Economic Area (EEA) or under appropriate safeguards (e.g., Standard Contractual Clauses) for third-country transfers.
• Legal Obligations: We may disclose personal data when required by law or in good faith to comply with legal processes, while ensuring the confidentiality and integrity of customer data.

Data Transfers

Personal data processed for our customers is handled within the EEA (primarily in Malta and Italy). Any transfer outside the EEA requires the customer’s authorization and appropriate safeguards per applicable data protection laws, such as Standard Contractual Clauses. Website user data is also processed securely, with no unauthorized transfers.

Data Retention and Deletion

For customer-related processing, personal data is retained only for the duration of the contract, with data returned to the customer or deleted within 30 days post-expiry, unless otherwise instructed or required by law. Website user data is stored for a reasonable period (e.g., for service delivery or legal compliance) and deleted upon request.

Security Measures

We implement robust technical and organizational measures to protect personal data, including:

• Encryption: AES-256 for data in transit and at rest.
• Access Controls: Role-based access with multi-factor authentication.
• Training: Annual data protection training for all staff.
• Backups: Daily encrypted backups, retained for 30 days, with secure deletion thereafter.
• Incident Response: 24/7 monitoring and notification to customers within 24 hours of a data breach.

These measures ensure the confidentiality and integrity of customer data.

Data Breach Notification

In case of a personal data breach, we will notify our customers without undue delay and within 24 hours of becoming aware, enabling compliance with applicable reporting obligations. Our incident response includes containment, investigation, and mitigation, with detailed reports provided to customers.

Anonymous Information and Cookies

Alphatrad Worldwide Ltd may collect aggregate data called web log information (e.g., browser type, operating system, pages visited) and use cookies when you visit our web pages. A “cookie” is a small text file stored by your browser, which does not identify you personally unless you provide personal information. Most browsers automatically accept cookies, but you can modify settings to prevent this. Read how to enable cookies.

Managing the Use of Your Cookies

Websites operating in the European Union must obtain consent for using cookies. You are not obliged to accept cookies and can modify your browser to reject them, delete them individually, or request consent before each cookie is set. Note that rejecting cookies may affect website functionality. You can also block third-party cookies to opt out of behavioral advertising.

Use of Personal Information

For website users, we may use personal information to contact you for:

• Marketing or promotional materials (optional, with opt-out available).
• Responding to comments or requests for information.
• Processing or shipping orders for products/services.
• Addressing inappropriate website use or non-compliance with Terms and Conditions.

We may enhance or merge personal information with third-party data for these purposes. We also use it to improve our marketing, analyze site usage, enhance content, and customize services. Non-personal data (e.g., via cookies) may be combined with submitted personal information. For customer-related data, use is strictly limited to the controller’s instructions.

Alphatrad Worldwide Ltd is SDL Trados Certified, ensuring excellence in translation software knowledge.

Supervisory Authority

For processing on behalf of EU institutions, the competent supervisory authority is the European Data Protection Supervisor (EDPS). For other processing, it is the Garante per la Protezione dei Dati Personali (Piazza Venezia 11, 00187 Rome, Italy).

Contact Us

If you have questions, comments, or concerns about this Privacy Policy, or to exercise your data subject rights, please contact:

Dr. Michele Esposito
No.2, Sardinia
Censa Spiteri Street Dingli DGL 1060, Malta
/ via Salvatore Tramontano, 2
84014 Nocera Inf. (SA) – Italy
Email: michele@alphatrad.net
Phone: (+356) 27-781-900

Updates to This Notice

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version is available at https://www.alphatrad.net/privacy-policy.